TERMS OF SERVICE
Welcome to VIP Tours Ireland. By accessing or using our services, you agree to comply with and be bound by the following Terms of Service. Please review these terms carefully before booking any tours or services through our website.
1. General Terms
1.1. Acceptance of Terms
By making a booking or using any services offered by VIP Tours Ireland, you agree to be legally bound by these terms. If you do not agree, you should not proceed with using our services.
1.2. Eligibility
To use our services, you must be at least 18 years old and capable of entering legally binding contracts. If booking on behalf of a minor or another party, you must have the authority to do so.
1.3. Changes to Terms
VIP Tours Ireland reserves the right to update these Terms of Service at any time without prior notice. It is the responsibility of the user to review the terms periodically.
2. Bookings and Payments
2.1. Booking Confirmation
A booking is considered confirmed once you pay the €50 booking fee. This fee secures your selected date, and we will follow up with a personalized quote after finalizing details such as group size and itinerary.
2.2. Final Payment
Once the final itinerary and cost have been agreed upon, you will receive a payment request for the balance due. The €50 booking fee will be deducted from the total cost of the tour.
2.3. Payment Methods
We accept major credit cards and online payment platforms. Payments must be made in full before the tour commences.
2.4. Cancellations & Refunds
Cancellation by the Customer: You may cancel your booking up to 24 hours before the tour date for a full refund, including the booking fee. Cancellations made within 24 hours of the tour will not be refunded.
Cancellation by VIP Tours Ireland: In the unlikely event that we need to cancel a tour due to unforeseen circumstances (e.g., severe weather), we will offer a full refund or the option to reschedule.
3. Tour Inclusions & Exclusions
3.1. What’s Included
Your tour package may include transportation, refreshments, an experienced local guide, and USB charging ports. Entrance to attractions may be arranged upon request at an additional cost.
3.2. What’s Not Included
Unless otherwise specified, meals, entrance tickets to attractions, personal travel insurance, and any additional services outside the scope of the agreed tour are not included in the quoted price.
3.3. Custom Itineraries
If you choose a custom tour itinerary, certain elements such as attraction visits or meal stops may differ from standard tours. Additional fees may apply for tailored experiences.
4. Conduct and Responsibility
4.1. Customer Conduct
We expect all customers to behave respectfully during the tour. VIP Tours Ireland reserves the right to terminate the tour for individuals or groups engaging in inappropriate behavior, without refund.
4.2. Liability
VIP Tours Ireland will not be held liable for any personal injury, property damage, or loss sustained during the tour unless caused directly by our negligence. You participate in all tours at your own risk.
4.3. Third-Party Services
VIP Tours Ireland may facilitate third-party services such as attraction admissions or other activities. We are not responsible for the performance of third-party services, and any issues arising from those services should be directed to the service provider.
5. Transfers & Additional Services
5.1. Airport Transfers
Pre-booked airport transfers as part of a tour package are included at no additional cost. For standalone transfers or non-tour-related services, additional fees will apply.
5.2. Delays and Adjustments
If your flight or travel is delayed, we will make every effort to adjust pick-up or drop-off times. However, significant delays may result in additional fees.
6. Special Requests
6.1. Dietary & Medical Requirements
If you have specific dietary, medical, or accessibility needs, please inform us when booking. While we will do our best to accommodate, certain requests may not be possible due to external limitations.
6.2. Celebrations and Special Occasions
For any special occasions (e.g., anniversaries or birthdays), we can arrange personalized touches on your tour. Please provide details at the time of booking to discuss available options.
7. Force Majeure
7.1. Definition
VIP Tours Ireland is not responsible for cancellations, delays, or modifications due to events outside our control, including but not limited to natural disasters, strikes, or pandemics.
7.2. Rescheduling
In the event of a force majeure, VIP Tours Ireland will work with you to reschedule your tour or provide a suitable alternative. Refunds may not be available in these cases.
8. Media & Photography
8.1. Photography Permission
During your tour, we may take photographs or videos for promotional purposes. By participating, you consent to the use of your image for marketing, unless you notify us otherwise in writing.
8.2. Customer Photography
You are welcome to take photos during the tour. However, please respect local customs and personal privacy where required, especially at cultural or religious sites.
9. Privacy Policy
9.1. Data Collection
We collect and store personal data such as name, contact information, and payment details only to facilitate the booking and tour process. For more information, please review our Privacy Policy.
9.2. Data Usage
Your information will not be shared with third parties except as necessary for tour arrangements or legal requirements.
10. Disputes
10.1. Governing Law
These terms and conditions are governed by the laws of Ireland. Any disputes arising from the use of our services will be subject to the jurisdiction of Irish courts.
10.2. Dispute Resolution
In the event of a dispute, we encourage amicable solutions through communication. If unresolved, the matter will be escalated to arbitration or legal proceedings where necessary.
11. Contact Us
If you have any questions about these Terms of Service or require further information, feel free to contact us at:
Email: info@viptoursireland.com
Phone: +353 873 138 487